Last Modified on February 18, 2016
Our Privacy Commitment
This policy answers the following questions:
- What information do we collect about you and how do we use it?
- Will we share your Personal Information with third parties?
- What choices do you have about the collection and use of your Personal Information?
- What security measures do we take to safeguard your Personal Information?
Subscribers to the TeenSafe Service should be aware of the privacy policies set forth below before making a purchase and/or utilizing the TeenSafe Service.
What information do we collect about you and how do we use it?
Types of Information We Collect
Personal information means information that can be used to identify and contact an individual such as name, email address, screen name, mailing address and phone number (the “Personal Information”). We consider such Personal Information sensitive in nature. You, as a parent or legal guardian, need to submit Personal Information to access the Site and the TeenSafe Service. By submitting information, you are consenting to our collection of such information.
We collect Personal Information when you create an account through the TeenSafe Service; subscribe to our newsletter; participate in feedback forms and questionnaires; or receive customer or technical support. Personal Information is collected only for lawful purposes.
To create an account for the TeenSafe Service, we require you to provide certain information to create your profile, including your name, a login name and password, your email address, your mailing address, phone number and information about your child(ren), such as the child(ren)’s date of birth and state of residence. Providing additional information beyond what is required to create an account is entirely optional, but enables you to gain more from the TeenSafe Service. If you sign up for one of our services which involves tracking mobile and Internet activities, we may also collect information from other internet sources and database services. No information of this type will be collected unless you have registered for services that require it.
Additionally, though not necessarily Personal Information, the TeenSafe Service collects and provides you access to certain cell phone and computer activities (including, but not limited to, email and text messages) of your children, including through the use of computers and/or other devices on which the TeenSafe software is installed and/or the Service is used (the “Accessed Activities”). For clarity, we do not knowingly collect Personal Information from children or sell any products to children.
How We Use Your Personal Information
The Personal Information you provide to us will allow us to provide the services available through the Site and the TeenSafe Service; alert you of new products or services, features, or enhancements; handle/route your customer service questions or issues; and/or notify you of upgrade opportunities, or special offers. We also use your email address as part of the TeenSafe Service in sending you messages about the TeenSafe Service and other general announcements.
We keep track of your interactions with us, including but not limited to your activity within the TeenSafe Service. We may use Personal Information you provide to us to send messages to you in response to your request to perform an activity in connection with your use of the TeenSafe Service. We may also use your Personal Information to contact you when necessary.
You acknowledge and agree that we can use Aggregated Data to create and develop analytical and statistical data about the TeenSafe Service, to operate and enhance the TeenSafe Service, and to promote and market the TeenSafe Service.
Cookies and other Tracking Technologies
“Cookies” are small bits of electronic information that a website sends to a visitor’s browser and are stored on the visitor’s hard drive. Like many websites, we employ cookies in certain areas of the Site to allow us to provide information to make your online experience more convenient. For example, when you return to our Site after logging in, cookies provide information to the Site so that the Site will remember who you are on subsequent visits, speeding up or enhancing your experience of the services offered by, for instance, tailoring content to you.
“Web beacons” (also known as internet tags, single-pixel GIFs, clear GIFs, and invisible GIFs) are tiny graphics on a web page or in an e-mail message that are used to track pages viewed or messages opened. Web beacons tell the web site server information such as the Internet Protocol address and browser type related to the visitor’s computer. Like many websites, we employ Web beacons in online advertisements that bring people to our Site and on different pages of our Site and in online advertisements that take people from our Site to a third party’s website. Web beacons provide us with information on how many times a page is opened and which information is consulted.
Our servers automatically record information that your browser sends whenever you visit the Site or the TeenSafe Service. This information includes your Internet Protocol address, your browser type and version, the search engine you used to find the TeenSafe Service, if any, which TeenSafe Service features you use and when and how long you use them. We use this information to monitor and analyze how users use the TeenSafe Service, to provide customer service and to maintain and improve the TeenSafe Service.
You must be at least 18 years old to obtain an account for the TeenSafe Service.
If a subscription is canceled for any reason, a subscription is suspended by TeenSafe if a payment is late, there is an investigation into the authenticity of information or a device is linked to a child who has reached the age of 18 or is believed to be a resident of Iowa or Vermont (United States) (each occurrence, a “Cancelation Event”), TeenSafe may (i) immediately cease the monitoring of all computers and/or other devices related to such subscription or the applicable minor child and (ii) delete all monitored data (e.g., the Accessed Activities) for such subscription within 90 days from the date of the Cancelation Event (and such deletion may occur immediately upon such Cancelation Event). Upon such deletion, no monitored data (as a whole or with respect to the applicable minor child, as applicable) will be available on the Site and/or the Service. However, TeenSafe will keep your general account information (such as your name and email address) indefinitely.
Will we share your Personal Information with third parties?
Sharing of Information
- Protection of rights.
- Asset transfers.
If we become involved in a merger, acquisition or other transaction involving the sale of some or all of TeenSafe’s assets, user information, including Personal Information and Accessed Activities collected through your use of the TeenSafe Service, could be included in the transferred assets. You expressly consent to such transfer. Should such an event occur, we will use reasonable means to notify you, either through email and/or a prominent notice on the Site.
- Service Providers.
We may access and share your Personal Information or information within the Accessed Activities with service providers that we engage for the sole purpose of processing information on our and your behalf. For example, we may partner with other companies to process, analyze, and/or store data, including, but not limited to, Aggregated Data. While providing services for us, these companies may access your Personal Information or any of the Aggregated Data.
Additional Information You Should Know About Third Parties
What choices do you have about the collection and use of your Personal Information?
Control of Your Information
You may access, update or delete your Personal Information or modify your account preferences for the TeenSafe Service by accessing the “Settings” area of the TeenSafe platform. Please note that when you delete your account, we may retain your account information for a reasonable period of time afterward for the purpose of internal account management and fraud prevention activities.
Opting Out of Receiving Communications from Us
If you no longer want to receive our newsletter, emails or other announcements, you may unsubscribe by writing to us at firstname.lastname@example.org or replying to the unsubscribe link at the bottom of our emails. Please note that you cannot unsubscribe from certain correspondence from us, including messages relating to your account transactions.
Dispute Resolution for Residents of India
What security measures do we take to safeguard your Personal Information?
The Personal Information provided to us is stored on servers, which are located in secured facilities with restricted access, and protected by protocols and procedures designed to ensure the security of such information. In addition, we restrict access to Personal Information to TeenSafe employees who need to know this information in order to develop, operate and maintain the TeenSafe Service. All TeenSafe personnel who have access to this information are trained in the maintenance and security of such information. However, no server, computer or communications network or system, or data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect user information, we cannot ensure or warrant the security of any information you transmit to us or through the use of the TeenSafe Service and you acknowledge and agree that you provide such information and engage in such transmissions at your own risk. Once we receive such transmissions, we will endeavor to maintain the security of such information on our systems.
In addition to the above, you are requested not to disclose your log-in information to anyone. In the event you disclose your log-in information (e.g., your password) to any other person, TeenSafe shall not be liable for any misuse of your Personal Information arising out of such disclosure.
Notification of Changes
Questions? Contact Us